1. 50% deposit required for all work before commencement, except for online sales, which are payable in full before work will proceed.
  2. After hours work will be levied with 20% surcharge for urgent projects.
  3. Any travel will be charged at R4.17 per km and R100 per hour for areas outside Pretoria.
  4. For websites, balance due on approval of demo site, before site is made live on client’s domain.
  5. Should developer / designer not receive the necessary information, content, images and change requests from the client within 20 calendar days of starting with website or design, full balance will be due on day 21 irrespective if website or designs have been finalized. Work on website or design will then resume at client’s leisure once all the necessary information, content and images are available.
  6. Monthly website maintenance is also available and can be quoted separately as per client’s unique requirements.
  7. Client is requested to test all links and functionalities and notify us within 48 hours of site going live, should any links or functionalities be broken.
  8. Any changes in scope will be charged additionally at the hourly rate.
  9. The client agrees that a small Bits & Bytes logo linked to bits-bytes.co.za can appear on the footer.
  10. Any work performed by Bits & Bytes may be used for our Portfolio and Social Media Platforms.
  11. Payments to be done via EFT or cash on invoice. No work will be released without proof of payment.
  12. Full Acceptable Use Policy available here 
  13. Hosting backups are done weekly, but are only kept for 5 days. The client is responsible for maintaining offline backups of their sites, unless otherwise arranged at additional cost.
  14. Bits & Bytes will not be liable for any loss of registration and use of your domain name, or for interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits) regardless of the form of action whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages.
  15. If hosting is not paid on invoice, in advance for the following month, service will be terminated within 7 days of the new month, until the outstanding amount has been fully paid up.
  16. Hourly rates will be charged on a pro-rata basis.
  17. Extra DVD or CD copies can be supplied at R20 each.
  18. Quotes are valid for 30 days.
  19. Non-payment or late payment will result in legal action and interest, all of which will be for the client’s account.